Frequently asked questions

I am new to this and have never bought cryptocurrency before. Can I use the BTM to buy cryptocurrency?

Yes, you can. The first thing to do is to download the NuWallet APP (link) on your phone. After completing the installation and real-name verification, you can follow the steps on the BTM and complete your first cryptocurrency transaction with ease.

Which APP should I use to connect/store my cryptocurrency?

It is recommended to download the NuWallet APP (link) to connect or store cryptocurrency.

Do I have to download the NuWallet APP to buy/sell/redeem my cryptocurrency?

No, we support external wallet apps, but it is strongly recommended to download the NuWallet App to operate the BTM to buy or sell cryptocurrency, you can enjoy a lightning-fast experience and avoid long waits.

How do I buy/sell/redeem my cryptocurrency?

Follow the steps on the BTM screen to quickly buy/sell/redeem your cryptocurrency.

What banknote denominations are accepted by the BTM?

50/100 US dollar bills

What payment methods does BTM support?

Currently, we only support cash transactions, and will provide more purchase methods in the future, so stay tuned~

Is there a daily transaction limit?

The current recommended limit is $10,000, please check the official website for the latest announcements.

Are there any handling fees? How will they be charged??

No handling fees will be charged during the promotion period, and the adjustment to the exchange rate of handling fees will be announced on the official website in the future.

Are there any handling fees? How will they be charged??

No handling fees will be charged during the promotion period, and the adjustment to the exchange rate of handling fees will be announced on the official website in the future.

What should I do if a power outage occurs during a transaction?

Rest assured, the BTM is equipped with an uninterruptible power supply system to ensure that your transactions are not affected

What should I do if I do not receive a receipt after a successful transaction?

Please rest assured that every transaction will be recorded in the system. But if you have any questions, you can contact our customer service staff, and a specialist will be at your service.

What should I do if the money is not dispensed, the amount is incorrect, or I receive counterfeit cash?

Please contact our customer service immediately, and a specialist will be at your service.